Shipping Policy

At Twofold, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next working day.

During new product launches, sales, or high demand periods, order processing may take slightly longer.

Shipping Locations

We currently ship across India. Shipping availability to certain remote locations may vary depending on courier service coverage.

Estimated Delivery Time

Delivery timelines depend on your location:

 

• Metro Cities: 3–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Areas: Up to 7–10 business days

Please note that these timelines are estimates and may be affected by courier delays, weather conditions, or unforeseen logistical issues.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during the checkout process before you complete your purchase.

From time to time, Twofold may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking link. You can use this link to track the progress of your shipment.

Incorrect Address

Please ensure that the shipping address provided at checkout is accurate and complete. Twofold is not responsible for delays or failed deliveries due to incorrect address information provided by the customer.

Lost or Delayed Shipments

While we work with trusted courier partners, delays may occasionally occur. If your order appears significantly delayed or lost, please contact us at [support email] and we will assist in resolving the issue.